Leave the patient marketing to us. Promote video visits to your patients with personalized campaigns. Custom web pages and automated email notifications allow you to announce your new service and keep patients informed about telemedicine in in your practice.
Key Product Features
Chiron Health makes it easy to successfully implement a telemedicine program in your practice with customized plans, streamlined workflows, and simple patient features.
Medical records management is the part of records management that relates to the operation of a healthcare practice. It is the field of management that is responsible for all records throughout their lifecycle from creation, receipt, maintenance, and use to disposal. For an in-depth look at records management, read Records Management: Maintaining Your Organization’s Information.
Sometimes referred to as health information management (HIM) or health records information management (HRIM), medical records management can involve anything and everything about a practice and a patient, including but not limited to a patient’s history, clinical findings, diagnostic test results, pre- and postoperative care, patient progress, and medications.
As the requirements for medical records change, it is important for medical practices, hospitals, skilled nursing facilities, and long-term care facilities to have a medical records management system in place that includes automating, capturing, storing, and disseminating records. The system improves record location and tracking, even for records people don’t frequently use. It can also preserve historical and vital information about a medical facility in case of a disaster or legal requirement.
A records management system can also make it easy to transfer or release information between offices — both patients and physicians can access the information in a timely manner without duplicating efforts.
Arguably, this type of visibility can increase patient safety, reduce mistakes, and increase confidence in a treatment plan. From a productivity standpoint, medical records management might address litigation risks, lower operating costs (due to reduced physical storage needs), and boost employee productivity, mobility, and efficiency.
Some medical records management systems will link to patient management systems, allowing connections between billing and other systems. For more about patient management, read How Patient Management Software Improves the Health Care Experience.
Not having easy access to potentially life-saving or life-changing health information is a significant risk that unmanaged medical records present. A lack of organization with regard to record keeping can also pose a legal threat. Additionally, when staff are constantly struggling to find things, patients might view the lack of structure and policy as a signal that a practice is behind the times.
Inefficiency can also lead to a loss of productivity, duplication of efforts, or an inability to complete necessary tasks. Billing errors could arise as a result of poor records that ultimately cost the practice money. Paper records also require a physical storage area and can sometimes result in practices needing to purchase additional office space, which can be expensive.
When individuals create their own non-standardized systems, they are exposing an organization to more potential issues. For example, it could lead to insufficient backup plans and increased costs to convert records from formats that adhered to technology that eventually became obsolete. Simply having backups of data in multiple places is pointless if it is not accessible or usable.
Unfortunately, many medical facilities do not see medical records management as a critical or necessary function. As a result, they do not provide training or structure to create an efficient and compliant policy.